Carroll College - Helena, MT
posted 2 months ago
Full-time - Entry Level
Helena, MT
Educational Services
About the position
The IT Support Specialist at Carroll College is a vital member of the Campus Computing and Information Technology department, specifically within the User Services team. This role focuses on providing comprehensive technology support to end-users across the campus, managing Help Desk services, and ensuring effective communication regarding support requests. The specialist will also be responsible for onboarding new employees, conducting training sessions, and performing network administration tasks, thereby playing a crucial role in enhancing the technical experience of students and staff alike.
Responsibilities
- Provide campus-wide technology support to end-users.
- Manage Help Desk services, allowing users to place support requests via phone, web, or in-person.
- Elevate issues to other CCIT staff members as necessary and keep customers updated on their issue status.
- Conduct employee training related to technology and onboarding training for new employees.
- Perform network administration tasks, including account creation and maintenance of network accounts.
- Coordinate support services, including Help Desk requests and short-term projects.
- Manage computer upgrades, hardware requests, and telephone/cell phone account management.
- Support students with technology-related issues to enhance retention.
Requirements
- Associate's degree in Computer Science or a related field.
- 2 years of related experience in IT support.
- Combination of education and experience may be considered.
- Authorization to work in the United States on a full-time basis.
Benefits
- Employer sponsored Medical insurance
- Wellness program
- Employee Assistance Program
- Voluntary Dental, Vision, and Pet Insurance
- 403(b) Retirement Plan with matching contributions
- Tuition Remission and potential Tuition Exchange benefits
- Generous Holiday, Vacation, Sick, and other Leave benefits including up to 20 days of paid holidays
- Employer provided Life and Long-Term disability benefits
- Unique benefits such as tickets to home athletic events, rental of outdoor equipment, and access to the campus workout facility.
