Robert Half - Uniondale, NY
posted 2 months ago
Full-time - Entry Level
Uniondale, NY
Administrative and Support Services
About the position
The IT Support Specialist will play a crucial role in managing technical issues and ensuring the smooth operation of technical systems within the insurance industry. This position involves providing support to both in-office and remote users, handling hardware and software installations, and maintaining IT system security and integrity.
Responsibilities
- Act as the primary point of contact for resolving hardware and software issues for both in-office and remote users.
- Handle installation, configuration, and troubleshooting of hardware including laptops, monitors, printers, VoIP phones, mobile phones, and conferencing equipment.
- Address and resolve issues related to business software, hardware, and networking systems.
- Optimize video conferencing for internal and external meetings and occasionally travel to set up conferencing equipment at remote locations.
- Manage IT inventory and asset management while maintaining IT system security and integrity.
- Provide support for employees using insurance and financial applications.
- Handle employee onboarding and offboarding processes.
- Evaluate and recommend hardware and software upgrades to align with company growth goals and requirements.
- Manage user accounts across multiple applications.
- Stay updated with the latest technology trends to ensure our systems are current and secure.
- Assist in evaluating IT systems to ensure compliance with regulatory requirements.
- Address cloud connectivity issues, particularly with AWS.
- Configure new desktop environments for users and set up mobile devices.
- Provide training and support to employees on IT solutions, policies, procedures, and best practices.
Requirements
- Possess a minimum of 2 years of experience in an IT support role within the insurance industry
- Demonstrable expertise in Intune, Microsoft Windows Server, Amazon Web Services (AWS), Active Directory, and Microsoft Office 365
- Ability to diagnose and troubleshoot technical issues
- Excellent problem-solving and communication skills
- Strong understanding of computer systems, mobile devices and other tech products
- Ability to provide step-by-step technical help, both written and verbal
- Familiarity with remote desktop applications and help desk software
- Degree in Information Technology, Computer Science or relevant field
- Detail oriented certification (e.g. CompTIA A+) is a plus
- Flexibility to work in shifts or provide on-call support when necessary
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Proven track record of maintaining professionalism and decorum in all interactions
Nice-to-haves
- Detail oriented certification (e.g. CompTIA A+) is a plus
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
