IT Support Specialist

Ulteig Engineers - Greenwood Village, CO

Full-time - Entry Level

Greenwood Village, CO

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at Ulteig Engineers, Inc. plays a crucial role in managing support escalation requests from the Help Desk and ensuring the smooth operation of end-user devices and systems. This position involves collaborating with a geographically dispersed IT team to deploy, maintain, and support various technologies, including desktop hardware, software applications, and video conferencing systems, while upholding the company's mission and values.

Responsibilities

• Uphold the Mission, Vision, and Core Values of Ulteig.
• Ensure compliance with information security policies.
• Install, maintain, and support end-user technology including computers, printers, phones, and software.
• Handle Help Desk escalations to provide problem analysis and resolution.
• Manage workload efficiently and prioritize tasks.
• Possibly own IT support tools and/or processes.
• Identify potential system improvements for IT management consideration.
• Recommend standards for end-user device hygiene and efficiency.
• Identify user issue trends and escalate as needed.
• Complete projects and tasks within scope guidelines.
• Create technical documentation including procedures, standards, and manuals.
• Work collaboratively with individuals at all levels in the organization.
• Provide local IT hands-on support to remote team members.
• Collaborate with external vendors as necessary.
• Comply with all company and client safety standards.

Requirements

• Associate degree in IT required, bachelor's degree preferred.
• Minimum of 2 years of experience in Help Desk or IT support.
• Extensive experience with PC hardware, software applications, operating systems, and network connectivity.
• Experience related to client/server security.
• Experience with imaging software is a plus.
• Previous experience in an engineering environment is a plus.
• Knowledge of IT systems including Microsoft Windows Server, Windows 10/11, Office365, and computer hardware.
• Ability to troubleshoot effectively using logical analysis and problem-solving techniques.
• Excellent verbal/written communication, time management, customer service, interpersonal, and organizational skills.
• Ability to prioritize and manage multiple projects and meet deadlines.

Nice-to-haves

• Experience with imaging software.
• Previous experience in an engineering environment.

Benefits

• Flexible Workplace
• Employee Ownership
• Competitive Pay
• Comprehensive Benefits Package
• Collaborative Environment
• Innovative Culture