IT Support Specialist

Petticoat-Schmitt Civil Contractors - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

Specialty Trade Contractors

About the position

The IT Support Specialist at Petticoat-Schmitt is responsible for providing technical expertise and support to users, ensuring efficient resolution of IT issues. This role requires a fundamental knowledge of computer systems and networking, along with strong communication skills to interact with various support levels and users. The position offers opportunities for professional growth and development within a rapidly expanding company focused on building life-changing infrastructure.

Responsibilities

• Resolve issues independently or contact vendors directly for assistance
• Handle day-to-day IT needs to resolution
• Set up iPads, computers, laptops, printers, and other devices as required
• Provide support and training for Printers, MS Teams, MS Outlook, Excel, Word, and other programs as needed
• Coordinate vendor training for all Petticoat-Schmitt applications
• Learn application specific use to conduct field training refreshers as needed
• Upload forms/reports - BI Reporting
• Manage routine incidents through resolution and communicate with other IT groups as appropriate
• Monitor and address all open tickets and issues to ensure that service level agreements and timelines are being met
• Respond to telephone, email and online requests
• Formally document and share issue-related and/or preventative knowledge
• Provide 24x7 on-call support to resolve critical system issues
• Perform other daily duties/special projects as assigned

Requirements

• CompTIA A+, Network+, or equivalent experience
• General understanding of operating systems, business applications, printing systems, and general network knowledge
• Strong knowledge and understanding of MS Outlook, MS Teams, Excel, Word, and Printers
• Experience with Active Directory and Group Policy
• Good written and verbal communication skills
• Strong customer service skills
• Ability to take direction on projects and maintain attention to detail
• Goal-oriented and able to function under deadlines
• Valid driver's license

Nice-to-haves

• Experience in technical support
• Ability to work beyond a 40-hour work week including weekends

Benefits

• Paid holidays
• Health insurance
• Unlimited paid time off
• Dental insurance
• Cell phone reimbursement
• Vision insurance
• 401(k) matching
• Life insurance