IT System Administrator

About the position

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation- from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in.

Responsibilities

• Design and lead complex systems onboarding and integrations, working closely with business stakeholders to define requirements, benchmark, budget management, technical design and implementation.
• Resolve complex technical issues escalated from Tier 1 and Tier 2 support.
• Act as the final escalation point for technical issues, ensuring resolution within SLA timelines.
• Conduct root cause analysis and implement solutions to prevent recurring problems.
• Maintain the US sites network infrastructure (Office, DataCenters).
• Maintain SaaS applications central management solution.
• Perform system updates, upgrades, patches, and maintenance as required.
• Monitor system performance, and availability to ensure optimal operation.
• Administer and maintain servers, Amazon Workspace fleet, storage systems.
• Maintain computer fleet central management solutions (MDM).
• Lead the development and execution of strategic project plans, ensuring alignment with department's goals and objectives.
• Oversee all aspects of project delivery, including scope, schedule, budget, quality, and risk management.
• Drive the adoption of best practices in project management, including Agile methodologies.
• Collaborate with business and technology teams to optimize project delivery processes, leveraging tools such as JIRA, FreshService, Monday, and other project and task management platforms.
• Ensure compliance with security policies and standards, implementing security best practices, according to guidelines from the security team.
• Create and maintain detailed technical documentation for systems, processes, and solutions.
• Provide knowledge transfer and training to Tier 1 and Tier 2 teams.
• Collaborate with cross-functional teams on tech projects and initiatives.
• Lead infrastructure improvement projects, ensuring minimal downtime during deployments.
• Execute project tasks while working in sprints.
• Manage vendor relationships, including troubleshooting and resolving vendor-related issues.
• Evaluate and recommend tools and technologies to enhance the IS operations.

Requirements

• Proven experience (5+ years) as a System Administrator or similar role, with a focus on Tier 3-level support.
• Strong expertise in managing AWS, Azure and GCP environments.
• Strong knowledge in implementing and maintaining MDM (Mobile Device Management) solutions.
• Proven ability to manage OKTA integrations.
• Proficiency in virtualization technologies (e.g., VMware, Hyper-V).
• Solid knowledge of networking (e.g., DNS, DHCP, TCP/IP, firewalls, VPNs).
• Familiarity with IT security concepts and tools, including endpoint protection.
• Hands-on experience with backup and disaster recovery solutions.
• Strong scripting and automation skills (e.g., PowerShell, Python, Bash).

Nice-to-haves

• Certifications such as Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect, CompTIA CASP+, ITIL, VMware VCP, or Cisco CCNA.

Benefits

• Compensation: $150,000 to $180,000 annually.
• Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry.
• Team Culture: A collegial, collaborative, fun work environment with frequent team events.
• Equity: All new hires are eligible for equity grant participation.
• Healthcare: Comprehensive & affordable insurance benefits with a variety of plan options.
• Retirement: 401(k) with employer match & employer-sponsored access to a retirement advisor.
• Family Benefits: Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy).
• Professional Development: Sponsored learning & development program (to cover classes, certifications, and more!).
• Food Perks: Fully stocked kitchen & lunch reimbursement program.
• Work Flexibility: A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day.