IT System Support Specialist

Unclassified - Lake Charles, LA

Full-time

Lake Charles, LA

About the position

The IT System Support Specialist plays a crucial role in ensuring that the IT infrastructure effectively supports the company's projects. This position is responsible for providing advanced desktop support, managing IT systems, implementing cybersecurity measures, and facilitating seamless technology integration within construction processes.

Responsibilities

• Provide advanced desktop support to project staff, resolving hardware and software issues with a focus on minimal downtime.
• Manage and maintain IT infrastructure for the project, including network devices, software applications, and production copiers.
• Implement and oversee cybersecurity measures to protect data and IT assets.
• Coordinate with project managers and team members to identify and address IT needs while ensuring seamless technology integration with construction processes.
• Administer and support field applications and construction management software.
• Setup and configure IT systems and infrastructure including networking, conference room equipment, production copiers, and workstations connectivity.
• Develop and maintain documentation for system processes, network diagrams, and IT inventory or asset reporting.
• Provide training and guidance to project team on IT systems and best practices.
• Oversee asset management, including procurement, deployment, and lifecycle management of IT hardware and software.
• Manage user access and permissions for project-related IT systems.
• Participate in planning meetings while collaborating with external vendors and IT service providers.
• Hands-on working with Microsoft 365 including mailbox management, user provisioning, SharePoint services, and Teams.
• Coordinate with project team to ensure adherence to shared processes and procedures while facilitating smooth and consistent IT operations across all collaborating entities.
• Stay abreast of technological advancements and recommend improvements to IT infrastructure and systems.
• Perform all other duties and responsibilities as assigned.

Requirements

• Bachelor's degree in information technology, information systems, computer science, or equivalent field of study with 5+ years of IT system support experience, or a high school diploma with 9+ years of IT system support experience.
• Proven knowledge in managing IT projects, business applications, Microsoft 365 administration, Active Directory, cloud services, user provisioning, SharePoint services, desktop support, network administration, and troubleshooting.
• Microsoft certification related to desktop or system administration, such as Microsoft Certified - Modern Desktop Administrator Associate or Microsoft 365 Certified, is preferred.
• Knowledge of cybersecurity best practices and concepts.

Nice-to-haves

• Microsoft certification related to desktop or system administration.
• Additional certifications in system support or network administration.