IT Technical Account Manager

$60,000 - $100,000/Yr

Pacific Office Automation - Portland, OR

Full-time - Mid Level

Portland, OR

Telecommunications

About the position

The IT Technical Account Manager (TAM) at Pacific Office Automation is responsible for supporting the company's client base in a post-sales relationship. This role involves providing technical direction and support, conducting network discoveries, and maintaining strong relationships with clients and sales engineers. The TAM will also conduct quarterly business reviews and assist clients with onboarding and technology roadmaps, ensuring a high level of customer satisfaction and retention.

Responsibilities

• Support current client base in a post-sales relationship.
• Conduct quarterly business reviews with IT clients.
• Provide technical recommendations during the initial sales process.
• Design and develop a scope of work for IT applications and hardware installations.
• Facilitate meetings and strategic planning sessions with clients.
• Provide training and direction to IT Engineers supporting Outside Sales Representatives.
• Develop and maintain a 'trusted advisor' relationship with clients and sales teams.
• Stay updated on key vertical market trends, regulations, and compliance requirements.

Requirements

• 3-5 years experience as a Technical Account Manager.
• Bachelor's degree in Business, Computer Science, or Management Information Systems.
• Net+ Certified, MCP, MCA, MCSE, Cloud, Firewall certifications.
• Knowledge of IT managed services and project engineering.
• Experience in technology sales and management in a technical field.
• Understanding of general IT operations and service management.

Nice-to-haves

• Experience with risk mitigation and security technologies.
• Familiarity with web technologies, routing, exchange, active directory, and servers.
• Knowledge of cloud technologies such as AWS and server migration.

Benefits

• Health savings account
• Company car
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance