IT Technical Account Manager

Full-time - Mid Level

Phoenix, AZ

Printing and Related Support Activities

About the position

Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, and TX. With over 40 years of success in office equipment and technology sales and service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer, which means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. As an IT Technical Account Manager (TAM), your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Information Technology sale, including post-sales calls, directing the client, onboarding, conducting network discoveries, providing technical direction and support, completing quarterly business reviews, and maintaining a good working technology relationship with current clients and sales engineers.

Responsibilities

• A comprehensive consultation with IT clients at the highest technical levels on a quarterly basis
• Provide technical recommendations during the initial sales process, presenting the components of the Maturity Model and assist with a Technology roadmap
• Work in a team environment with other TAMs that support our clients
• Design, write, and develop a scope of work for IT applications and hardware installations
• Facilitate meetings and strategic planning sessions with current clients to satisfy, retain, and expand our account base
• Providing training, development, and direction of IT Engineers that support over 200 Outside Sales Representatives
• Developing and maintaining a trusted advisor relationship with the current IT service desk sales teams and clients
• Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements
• Ongoing development of IT and industry knowledge

Requirements

• 3-5 years of experience as a Technical Account Manager
• Bachelor's degree in Business, Computer Science, or Management Information Systems
• Net Certified MCP, MCA, MCSE, Cloud, Firewall
• Knowledge of IT managed services, IT Project engineer, sales experience, coupled with management in a technical field
• A good understanding of general IT operations and service management
• Great customer service
• Risk mitigation, security, web technologies, routing, exchange, active directory, and servers
• Cloud technologies, AWS, Email, and Server migration, VPN technologies, data migration systems integration, VMware, Hyper-V, etc.

Benefits

• Trips, clubs, awards, group events, team building
• Team player environment
• Matched 401k, Medical, Dental, Vision, Life insurance plans
• Company car, monthly car allowance, PTO, Vacation, Sick Leave, FSA programs, HSA programs
• $60,000-$100,000 per year