IT Technical Specialist

USA Health - Mobile, AL

Full-time

Mobile, AL

Insurance Carriers and Related Activities

About the position

The IT Technical Specialist at USA Health plays a crucial role in supporting the organization's IT infrastructure, including devices, networks, applications, and security. This position involves collaborating with team members on IT projects, providing end-user training, and ensuring effective use of applications and products. The specialist will also maintain documentation, track issues, and work with various resources to complete project tasks, all while seeking opportunities for professional development in relevant IT areas.

Responsibilities

• Provides support for USA Health's devices, networks, applications, security, and other equipment.
• Works as a team member on IT projects.
• Installs application software and assists in software/hardware problem identification and resolution.
• Provides end-user training and participates in IT project planning.
• Recommends technical solutions, process changes, and training needs.
• Works with IT vendors to ensure effective use of applications, products, and support.
• Maintains accurate and timely documentation to meet project reporting requirements.
• Escalates unresolved issues to the next level of support or supervisor.
• Tracks, routes, and redirects problems to correct resources.
• Follows up with end users to ensure issues or projects are resolved.
• Works with non-IT resources such as telecom, biomed, and networking to ensure project tasks are completed as specified.
• Maintains knowledge of USA Health applications and devices.
• Seeks educational opportunities in Electronic Health Records, IT Security, Microsoft products, and Dell Products.
• Maintains regular and prompt attendance and ability to work schedule as defined and overtime as required.

Requirements

• Associate's degree from an accredited institution with an IT focus and one year of IT experience.
• A bachelor's degree in a related field can substitute for the required experience.
• IT experience can substitute on a year-for-year basis for the required education.
• Knowledge of Electronic Health Records such as Cerner and AthenaHealth is preferred.