IT Technical Support Specialist II

$45,906 - $77,480/Yr

Centene - Tallahassee, FL

Full-time - Entry Level

Hybrid - Tallahassee, FL

Ambulatory Health Care Services

About the position

The IT Technical Support Specialist II provides essential on-site and remote technical support to end users and site IT infrastructure. This role focuses on troubleshooting hardware and software issues, analyzing events, and applying technical knowledge to resolve immediate user needs. The specialist is responsible for installing software, managing hardware delivery, and providing training to end users, ensuring a seamless technology experience for the organization.

Responsibilities

• Provides on-site and remote technical support to end users and site IT infrastructure.
• Troubleshoots hardware and software problems.
• Analyzes events and applies technical knowledge to resolve immediate end user needs.
• Installs software, updates, and upgrades on computers and workstations.
• Drives hardware delivery and setup; customizes systems for unique end user needs.
• Analyzes, tests, and debugs computer systems.
• Offers laptop/desktop break-fix assistance and remote desktop support.
• Supports operating systems, applications, security services, and hardware issue resolution for users.
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN).
• Works with IT Infrastructure teams to set up and maintain existing infrastructure environments.
• Implements necessary controls and procedures to protect information systems assets.
• Performs data transfer and manages imaging operations.
• Reports to users and management on status, resource needs, and projected outcomes of service tickets.
• Provides end user training and education.
• Complies with all policies and standards.

Requirements

• High School diploma or GED required.
• 1 - 2 years of related experience required.
• Vocational or technical education may be required in addition to prior work experience.
• Experience with ServiceNow or equivalent ticketing tool is desired.
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS, and Networking is preferred.
• Understanding of Active Directory, Networking, Voice, WiFi, and IT infrastructure.

Nice-to-haves

• Demonstrated customer service skills.
• Demonstrated interpersonal/verbal communication skills.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules (remote, hybrid, field, or office)