Aspen Aerogels - East Providence, RI
posted 2 months ago
Full-time
East Providence, RI
101-250 employees
Wholesale Trade Agents and Brokers
About the position
The IT Technical Support Specialist at Aspen Aerogels, Inc. is responsible for resolving technical issues and providing support for the IT infrastructure and end-user computing environment at the East Providence Manufacturing facility. This role involves a mix of user support, server management, IT and cyber-security project work, and networking tasks, offering significant growth opportunities for the right candidate.
Responsibilities
- Support end-user software applications, hardware, and network-related issues.
- Perform installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software.
- Support plant hardware, server, and network infrastructure.
- Monitor and respond to incidents created in an IT ticketing system and escalate issues when necessary.
- Maintain accurate hardware and software records for company assets.
- Develop and maintain relationships with vendors and support partners in supporting plant operations.
Requirements
- 5+ years in a Desktop Support role
- Experience with deploying Windows 7 & Windows 10 devices
- Windows Server 2012R2, 2016
- Understanding of TCP/IP, DNS, DHCP, VLANS, and wireless networks
- Experience with AirWatch and Mobile Device Management technologies
- Deployment and support of VoIP and cellular phones, iPads & mobile devices
- Ability to support/troubleshoot MS Office applications
- Working knowledge of Active Directory Domains, Forests & Group Policy
- Experience working with Virtual Machines and Remote Desktop Services
- Ability to communicate in an understandable, polite, and friendly manner, both written and verbal
- Ability to lift computers & equipment weighing up to 70 pounds.
- CCNA and Network + Certifications
