IT Technical Writer (local to Denver, CO)

Innoworx Technology Services LLC - Denver, CO

Full-time

Remote - Denver, CO

About the position

The IT Technical Writer is responsible for creating, updating, and maintaining documentation related to applications, websites, and programs. This role involves collaborating with stakeholders to ensure that documentation is accurate, clear, and user-friendly, while adhering to established standards and guidelines. The position requires a strong technical aptitude and the ability to translate complex technical concepts into accessible language for various audiences.

Responsibilities

• Create, update, and maintain application, website, and program-related documentation, including work instructions and process flows.
• Collaborate with relevant stakeholders and technical owners to generate or revise documents as necessary.
• Update document repositories and standardize document naming conventions.
• Review, format, and proofread technical procedure documents for final review and approval.
• Produce high-quality documentation appropriate for its intended audience.
• Document procedures, use cases, requirements, and technical designs.
• Create process flows, networking, and infrastructure diagrams.
• Utilize Google or Microsoft applications (e.g., Word, Visio, PowerPoint) to create and edit documents and diagrams.
• Work collaboratively with a team of analysts, developers, engineers, and IT security professionals.
• Resolve content issues or gaps with contributors.
• Organize material and complete writing assignments according to specified standards regarding order, clarity, conciseness, style, and terminology.
• Engage with business and system subject matter experts (SMEs) to ensure accurate communication of policies and procedures.
• Translate technical source materials into user-friendly language without compromising accuracy.

Requirements

• Bachelor's degree in English, journalism, communications, technical writing, computer science, or a related field preferred; equivalent experience may be considered.
• Minimum of three years of demonstrable experience in technical writing, preferably in an IT environment.

Nice-to-haves

• Prior experience with IT systems, software development, or networking.
• Understanding of the software development lifecycle (SDLC).