IT Technical Writer (Remote - but must be local to Colorado)

Cleo Consulting - Denver, CO

Full-time

Remote - Denver, CO

Professional, Scientific, and Technical Services

About the position

The IT Technical Writer will be responsible for creating, updating, and maintaining documentation related to applications, websites, and programs for the State of Colorado's Office of Information Technology (OIT). This role involves collaborating with stakeholders to ensure that documentation is accurate, user-friendly, and adheres to established standards. The writer will produce high-quality technical documents, including work instructions, process flows, and technical designs, while also maintaining expert knowledge of relevant tools and writing practices.

Responsibilities

• Create, update and maintain application, website and program-related documentation.
• Work with relevant stakeholders and technical owners to generate or revise documents.
• Update document repositories and standardize document naming conventions.
• Review, format and proofread technical procedure documents for final approval.
• Produce high-quality documentation appropriate for its intended audience.
• Document procedures, use cases, requirements, and technical designs.
• Create process flows, networking, and infrastructure diagrams.
• Create and edit documents and diagrams using Google or Microsoft applications.
• Collaborate with a team of analysts, developers, engineers, and IT security professionals.
• Resolve content issues or gaps with contributors.
• Organize material and complete writing assignments according to specified standards.
• Work with business and system subject matter experts to ensure accurate communication of policies and procedures.
• Translate technical source materials into user-friendly language without compromising accuracy.
• Continually improve and apply up-to-date technical writing skills.

Requirements

• Bachelor's degree in English, journalism, communications, technical writing, computer science, or a related field, or equivalent experience with strong writing skills.
• Minimum of three years of demonstrable experience in technical writing, preferably in an IT environment.
• Excellent writing and editing skills with the ability to produce clear and concise documentation.
• Strong technical aptitude and comfortability with complex technical concepts.

Nice-to-haves

• Prior experience with IT systems, software development, or networking.
• Understanding of the software development lifecycle (SDLC).
• Ability to work independently and as part of a team.

Benefits

• Equal opportunity employer commitment to diversity and inclusion.