IT Technical Writer

System One - Vienna, VA

Full-time - Mid Level

Vienna, VA

Administrative and Support Services

About the position

We are seeking a highly skilled and detail-oriented Technical Writer with a strong background in documentation and writing, particularly in the technology sector. The Technical Writer will be responsible for creating clear, concise, and comprehensive documentation that supports the client's products, services, and internal processes. This role requires a deep understanding of technology and processes, as well as the ability to communicate complex information effectively. In this position, the Technical Writer will engage in various documentation development activities, including creating, revising, and maintaining technical documentation such as user manuals, technical guides, and procedures documentation. The writer will also develop and standardize templates and documentation processes to ensure consistency and quality across all materials. Collaboration is key in this role, as the Technical Writer will work closely with cross-functional teams, including leads, engineers, product managers, and developers, to gather information and ensure that documentation is accurate, presentable, and complete. Participation in meetings and product development discussions will be essential to stay updated on new features, changes, and updates. Research and analysis will also be a significant part of the job, as the Technical Writer will need to research, analyze, and interpret technical information from various sources to produce user-friendly documentation. Continuous updates to documentation based on new product releases, updates, and user feedback will be necessary to maintain relevance and accuracy. The Technical Writer will be responsible for organizing and managing documentation repositories, ensuring that documents are easily accessible and up to date. Implementing and managing version control for documentation will be crucial to track changes and updates effectively. Quality assurance is another critical aspect of the role, as the writer will conduct thorough reviews of documentation for accuracy, completeness, and adherence to standards, as well as test and validate documentation content against actual products and processes to ensure usability.

Responsibilities

• Create, revise, and maintain technical documentation, including user manuals, processes, technical guides, and procedures documentation.
• Develop and standardize templates and documentation processes to ensure consistency and quality.
• Work closely with cross-functional teams to gather information and ensure accurate documentation.
• Participate in meetings and product development discussions to stay updated on new features and changes.
• Research, analyze, and interpret technical information to produce user-friendly documentation.
• Continuously update documentation based on new product releases and user feedback.
• Organize and manage documentation repositories, ensuring documents are easily accessible and up to date.
• Implement and manage version control for documentation to track changes and updates.
• Conduct thorough reviews of documentation for accuracy and adherence to standards.
• Test and validate documentation content against actual products and processes.

Requirements

• Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field.
• Proven experience as a Technical Writer or similar role, preferably in the technology sector.
• Strong understanding of technical concepts, software development, and engineering processes.
• Excellent written and verbal communication skills.
• Proficiency in documentation tools such as Microsoft Office, Adobe Acrobat, SharePoint, and other content management systems.
• Strong attention to detail and organizational skills.
• Ability to explain complex technical information in a clear and concise manner.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to documentation challenges.
• Ability to handle multiple tasks simultaneously and meet deadlines.

Nice-to-haves

• Experience with Agile development methodologies.
• Knowledge of technology and software development tools.
• Certification in Technical Writing and/or content management.

Benefits

• Health and welfare benefits coverage options including medical, dental, vision, spending accounts, and life insurance.
• Voluntary plans available.
• Participation in a 401(k) plan.