Jobot Hiring For Director of Customer Success at Springfield, MA

$130,000 - $150,000/Yr

Jobot - Springfield, MA

Full-time - Senior

Remote - Springfield, MA

Administrative and Support Services

About the position

The Director of Customer Success will play a pivotal role in ensuring high customer retention rates and driving customer success within a fast-growing technology company focused on the higher education sector. This position involves developing effective strategies for customer engagement, collaborating with various teams, and managing a team of Customer Success Managers to enhance customer experiences and identify growth opportunities.

Responsibilities

• Develop and implement effective customer success strategies that drive customer adoption, retention, and growth.
• Collaborate with sales, marketing, and product teams to deliver seamless customer experiences.
• Identify upselling opportunities and work with the sales team to drive customer growth.
• Manage a team of Customer Success Managers, providing coaching, mentoring, and professional development opportunities.
• Establish key performance metrics and goals for the customer success team, and regularly report on these metrics to the senior leadership team.
• Serve as a customer advocate, ensuring that customer feedback is heard and acted upon within the organization.
• Build strong relationships with key customer stakeholders, understanding their needs, and ensuring their success.
• Develop a deep understanding of our products and services, and how they can drive value for our customers.

Requirements

• Minimum of 5 years of experience in a customer success leadership role within the technology industry, preferably in the edtech or higher education sector.
• Proven track record of driving customer success, increasing customer retention, and identifying upselling opportunities.
• Strong leadership skills, with experience managing and developing high-performing teams.
• Excellent communication and relationship-building skills, with the ability to work effectively with customers and internal teams.
• Strong analytical skills, with the ability to use data to drive decision making.
• Deep understanding of customer success best practices and trends.
• Bachelor’s degree in Business, Marketing, or a related field.
• Advanced degree preferred.
• Experience with customer success software and tools.
• Ability to travel as needed to meet with customers and team members.

Benefits

• Competitive Salary
• Bonus
• PTO
• 401k
• Dental/Medical Benefits
• Fully Remote with travel