Key Account Client Success Manager

Franklincovey - Trenton, NJ

Full-time - Mid Level

Remote - Trenton, NJ

1,001-5,000 employees

About the position

The Key Account Client Success Manager at FranklinCovey is responsible for ensuring client satisfaction and success by serving as the primary point of contact for clients. This role involves onboarding new clients, providing training and support, and building strong relationships to drive results. The ideal candidate will have a background in the learning and development industry and will work to maximize the value clients receive from FranklinCovey's offerings.

Responsibilities

• Onboard new clients effectively, ensuring a smooth transition and rapid time to first value.
• Provide orientation to the All Access Pass subscription elements.
• Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline.
• Advocate solutions by aligning relevant content, technology, and services and clearly outline a compelling and feasible implementation strategy.
• Provide training, tools, templates, and guidance to support client launch and learner engagement.
• Build strong client relationships focused on driving results and demonstrating value.
• Conduct regular business reviews to review performance metrics, gather feedback, and identify opportunities for other subscription utilization and expansion.
• Facilitate discovery and solutioning to design implementation strategies for new/additional learning programs and learner populations.
• Serve as a strategic thought partner for the client, responding to client requests and questions and proactively sharing best practices.
• Coordinate with internal teams (sales, services, product, and tech support) and advocate for client needs and issue resolution.
• Occasional travel for client and internal meetings.

Requirements

• Deep understanding of and experience working in the learning and development industry.
• Strong client relationship management skills.
• Excellent communication and interpersonal skills.
• Ability to conduct business reviews and analyze performance metrics.
• Experience in providing training and support to clients.

Nice-to-haves

• Experience with subscription-based services.
• Familiarity with FranklinCovey's products and services.

Benefits

• Remote work flexibility.
• Opportunities for professional development and training.