Key Carrier Coordinator

Full-time - Entry Level

Athens, GA

501-1,000 employees

General Merchandise Retailers

About the position

The Key Carrier Coordinator at TJ Maxx plays a vital role in supporting store operations by alternating between Coordinator and Key Carrier responsibilities. This position emphasizes exceptional customer service, leadership, and adherence to company policies while ensuring a positive shopping experience for customers. Key Carriers must be flexible with their schedules, including availability for nights and weekends, and are expected to model integrity and promote a culture of teamwork and safety within the store.

Responsibilities

• Act as Manager on Duty, adhering to company policy and procedure.
• Ensure store team performs tasks in accordance with store plans and prioritizes as needed.
• Address immediate customer service issues and provide coaching to Associates.
• Maintain accurate Associate coverage in service areas for a positive customer experience.
• Ensure Associates adhere to all operational procedures and guidelines.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide feedback, recognition, and coaching to Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Promote credit and loyalty programs and support shrink reduction goals.
• Maintain a safe environment and promote safety awareness.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Ability to work a flexible schedule, including nights and weekends
• Proven problem-solving skills
• Superior communication and organizational skills with attention to detail
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Ability to multi-task and respond appropriately to changes in direction or unexpected situations.

Nice-to-haves

• Experience in coaching and delegating tasks
• Ability to act quickly under challenging circumstances

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program