Knowledge Manager

Unisys - Hopkins, MN

Full-time

Hopkins, MN

Professional, Scientific, and Technical Services

About the position

The position involves coordinating service delivery support for regional accounts within the Service Desk at Unisys, a global information technology company. The role focuses on managing field activities, implementing training directives, and ensuring compliance with budgetary constraints while enhancing customer relationships and service delivery.

Responsibilities

• Coordinate field activities for large and small teams.
• Implement assigned training and performance directives.
• Support facets of service delivery for assigned programs or territories.
• Act as account relationship manager for regional accounts within the Service Desk.
• Perform asset management coordination within field services operations, service desk, and enterprise computing.
• Maintain timelines of deliverables, coordinate resources, and ensure compliance with all budgetary constraints.

Requirements

• Bachelor's degree.
• Minimum of three years of service delivery support experience.
• Prior experience in hardware break and fix, installation, desk side software support, and service desk support.
• Experience supporting teams of customer engineers in installation or equipment refresh projects or ongoing break and fix support.
• Knowledge of desktop operating systems, networking fundamentals, and requisite call management systems.
• Ability to work with technical documentation, statements of work, and contract requirements.
• Ability to work with team members, peers, and external clients.
• Ability to meet specific service level agreement (SLA) requirements.
• Familiarity with Microsoft Office Suite, project management tools, networking protocols, and standards.