Knowledge Manager

Unisys - Hopkins, MN

Full-time

Hopkins, MN

Professional, Scientific, and Technical Services

About the position

The position involves coordinating field activities and supporting service delivery for assigned programs or territories within a global information technology company. The role includes managing account relationships, ensuring compliance with budgetary constraints, and maintaining timelines for deliverables. The successful candidate will work with diverse teams to enhance service delivery and client satisfaction.

Responsibilities

• Coordinate field activities for large and small teams.
• Implement assigned training and performance directives.
• Support facets of service delivery for assigned programs or territories.
• Act as account relationship manager for regional accounts within the Service Desk.
• Perform asset management coordination within field services operations, service desk, and enterprise computing.
• Maintain timelines of deliverables, coordinate resources, and ensure compliance with budgetary constraints.

Requirements

• Bachelor's degree.
• Minimum of three years of service delivery support experience.
• Prior experience in hardware break and fix, installation, desk side software support, and service desk support.
• Experience supporting teams of customer engineers in installation or equipment refresh projects or ongoing break and fix support.
• Knowledge of desktop operating systems, networking fundamentals, and requisite call management systems.
• Ability to work with technical documentation, statements of work, and contract requirements.
• Ability to work with team members, peers, and external clients.
• Ability to work to specific service level agreement (SLA) requirements.
• Familiarity with Microsoft Office Suite, project management tools, networking protocols, and standards.