L2 Tech Support

About the position

The L2 Tech Support position at Insight Enterprises involves providing high-level technical support to clients, focusing on the installation, modification, repair, and servicing of systems and communications equipment. The role requires strong technical skills, particularly in desktop and end-user support, and offers opportunities for continuous learning and professional development. The technician will work onsite in Durham, NC, and will be responsible for ensuring client satisfaction through effective troubleshooting and support.

Responsibilities

• Support teammates in person and remotely.
• Provide White Glove support to executives and equivalent teams.
• Install, configure, and troubleshoot end-user PC software and hardware issues (Windows and Mac OS X).
• Troubleshoot and provide support for all warehouse-related equipment, such as printers, scanners, automation, paging systems, and AV equipment.
• Troubleshoot Android and iOS devices.
• Track fixed assets and inventory.
• Educate and set up new teammates' hardware/software.
• Console into client server.

Requirements

• 3-5 years of experience in Desktop and End-user support in the IT field or a related field.
• Strong experience with PC hardware and peripherals.
• Strong experience with Android and iOS mobile device support.
• Strong experience with Windows operating systems (Win10, Win11).
• Strong knowledge and experience with Mac OS.
• Ability to research and provide solutions to complex technical issues.
• Strong experience supporting a variety of software (Adobe, Salesforce, SAP, Microsoft Office 365, Active Directory, AAD, Intune, and virtualized platforms).
• Hands-on experience with network and server connectivity.
• Experience supporting encryption software.
• Experience utilizing standard ticket-handling applications.
• Strong customer service skills and experience.
• Understanding of and ability to work in a large corporate environment and protocol required.
• Understanding of the computer imaging process and Auto-pilot process.
• Ability to multitask with strong organization and time management skills.

Benefits

• Medical insurance
• 401K
• Employee Stock Purchase Plan (ESPP)