Miami Children's-posted 11 months ago
Full-time • Entry Level
Miami, FL
Hospitals

The position involves performing clerical duties and processing laboratory specimens while adhering to the policies and procedures of the department. The role is supervised by the Laboratory Supervisor and the Director of Operations, ensuring that all tasks are completed in accordance with established standards and protocols.

  • Ensures routine, timed, and stat specimens are delivered within specified turnaround time according to standards (stat < 5 minutes, routine < 10 min).
  • Sends PKU tests (newborn blood) to State lab, documents session numbers, creates packing lists, and prepares for mailing.
  • Contacts engineering for preventive maintenance on centrifuge equipment.
  • Responsible for completing temperature reports for freezers and refrigerators.
  • Follows all Infection Control standards and ensures proper use of Personal Protective Equipment (PPE) per hospital policy and procedures to ensure safety.
  • Scans all required PKU results into the Electronic Medical Record (EMR).
  • Contacts labs regarding pending test results. Once results are received scans patient documents into Cerner.
  • Answers phones promptly and takes messages as needed.
  • Obtains necessary supplies for specimen collections.
  • Prior customer service experience.
  • High school education or equivalent preferred.
  • One year of customer service in a high volume fast-paced environment preferred.
  • Two years in accredited healthcare facility office highly preferred.
  • Medical terminology knowledge highly preferred.
  • Able to adapt and react calmly under stressful conditions.
  • Proficiency in Cerner and Microsoft Office including: Word and Excel.
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