Lab Operations Supervisor

About the position

As a Supervisor of Lab Operations at Sollis Health, you will play an important role in our patient's care by managing our moderately complex labs in your region that are CLIA certified. Our in-house lab function is critical to our success in providing our members/patients with timely and accurate results that help our providers determine a diagnosis and treat accordingly. This position reports to the region's Manager of Operations.

Responsibilities

• Oversee Sollis' moderate complex lab operations in your region including but not limited to, new lab setup, vendor management, training and policies.
• Manages new lab setup including; submitting initial CLIA applications, ordering new lab equipment and lab supplies, lab implementation, setting up new lab vendor accounts, etc.
• Maintaining current CLIA Certifications. (Updating facility addresses, change in Lab Directors, add/remove lab testing, updating personnel, preparing for State Lab Survey Inspection)
• Maintain personnel files for training in partnership with the staff's manager and Technical Consultant
• Complete Initial Training Checklists
• Perform 6-month Competency Evaluation
• Perform annual Competency Evaluations
• Plans and implements an effective departmental orientation and provides in-service training to employees on proper use of equipment.
• Partner with our Technical Lab Consultants to adhere to state and federal laws in all Sollis locations under CLIA
• Monitor supplies inventory and place orders accordingly
• Monitor performance and turnaround time for lab results creating new processes and procedures as needed to provide a high-quality patient experience.
• Oversee processes for specimen handling and Lab Quality Assurance program such as, proper identification on specimen, label the specimen with all required information and handle the specimen according to Sollis Health guidelines as needed.
• Run lab according to CLIA regulations and Sollis policies.
• API Enrollment for new and current sites.
• Completing precision/accuracy, verification, and correlation testing for required lab equipment
• Maintain Quality Control according to manufacturer guidelines
• Maintain Quality Assurance according to CLIA guidelines
• Collect lab specimens for both Sollis' clinic and at home services working a moderate complex lab operations
• Process lab samples both in house according to manufacturer's instructions and according to laboratory protocol
• Partner with external vendors as needed to process lab samples
• Run lab tests ordered by the medical team or established standing protocols including specimen collection, proper identification on specimen, label the specimen with all required information and handle the specimen according to Sollis Health guidelines as needed
• Monitor performance and turnaround time for lab results and escalating delays as needed
• Perform related duties, as needed

Requirements

• High School diploma or GED required, Associate's degree or greater strongly preferred
• 3+ years of previous lab and quality work under a CLIA certified lab required
• Certificate of completion from an accredited Medical Assistant Program strongly preferred
• Outstanding customer service skills and a high level of professionalism required
• Comfortable interfacing with high profile clientele

Nice-to-haves

• Enjoy a diverse and fast paced work environment
• Be a team player
• Have excellent written and verbal communication skills
• Tech-forward and process oriented, with a goal of making patient care more efficient
• Ability to juggle multiple priorities at once
• Treat highly confidential information with care and discretion
• Develop rapport in all relationships
• Be flexible, tactful, and patient, especially under pressure
• Possess positivity, enthusiasm, and commitment to the goals at hand