The Helpdesk Support Technician I at the University of Chicago Laboratory Schools is an entry-level technical support role responsible for providing Level 1 and 2 help desk support for over 2,000 Mac OS devices, iPads, Chromebooks, and various peripheral devices. This position plays a crucial role in ensuring the smooth operation of technology within the school, assisting students, teachers, and staff with technical issues, and contributing to project planning and implementation efforts within the Information Systems team.