Landscape Maintenance and Sales/KEY ACCOUNT MANAGER

$70,000 - $130,000/Yr

Gro - Portland, OR

Full-time - Mid Level

Portland, OR

Personal and Laundry Services

About the position

The Key Account Manager for Landscape Maintenance at GRO is responsible for providing exceptional account management and sales services to key customer accounts, primarily focusing on Homeowners Associations (HOAs). This role involves ensuring quality control of landscape services, addressing customer needs, and proactively growing the landscape maintenance portfolio through effective sales strategies. The ideal candidate will possess strong communication and negotiation skills, along with a solid background in landscape maintenance sales and account management.

Responsibilities

• Provide solutions to customer's service issues and ensure quality control of landscape services offered.
• Identify customer's needs and translate them into actionable items.
• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs, coordinating the involvement of all necessary Company personnel.
• Reduce portfolio attrition and maintain consistency in customer portfolio.
• Work with Operations Managers to provide excellent service and review customer needs or program changes.
• Provide educational presentations for customers.
• Grow landscape maintenance by proactive prospecting, client contact, and other types of lead generation and follow-up.
• Increase portfolio through new landscape management sales and enhancement services.
• Communicate and present effectively to customers, delivering the GRO experience and upholding Company values.
• Estimate projects; create, present, and sell client landscape proposals.
• Collect signed contracts, signed lien disclosures, and deposits for each project.
• Engage customers throughout the project.
• Develop portfolio analysis and growth recommendations.
• Determine portfolio program needs and recommendations.
• Work with sales and marketing to build new business and add to existing portfolio.
• Meet assigned targets for profitable sales volume and strategic objectives.
• Attend HOA Board meetings, tradeshows, and networking events.

Requirements

• Bachelor's degree
• 4+ years of landscape maintenance sales and account management experience
• 2 years of landscape account management experience
• Proficiency in Microsoft Excel and Google Docs
• Excellent communication skills
• Negotiation skills
• B2B & B2C sales knowledge
• Valid Driver's License
• Ability to analyze data effectively
• Ability to work occasional evenings and Saturdays, as needed
• Willingness to travel locally throughout the day.

Benefits

• Profit sharing
• Paid training
• AD&D insurance
• Disability insurance
• Company car
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance