Barbri International Limited - Dallas, TX
posted 2 months ago
BARBRI is seeking a Client Success Manager who will play a pivotal role in ensuring partner and customer satisfaction, growth, and retention through effective account management in the higher education or professional services sector. The ideal candidate will have significant experience in account management and customer success, particularly within the higher education field where learning tools are provided as a service. A strong understanding of the legal field and curriculum is essential, as is a proven track record of delivering forecast outcomes by managing multiple accounts of varying sizes and complexities. The successful candidate will be strategic in their thinking and tactical in their engagement with clients and internal stakeholders, ensuring high levels of customer satisfaction. In this role, you will be responsible for driving customer outcomes, product adoption, and overall customer experience. This includes leading the implementation process and managing the full lifecycle of each partner relationship. You will influence future lifetime value through product usage, customer satisfaction, and relationship building, while also working to reduce churn and drive growth through advocacy and referenceability. Collaboration across departments will be key to executing and delivering partner success with the products, content, and curriculum purchased. You will create and execute specific account management plans for assigned accounts, aiming to deliver revenue at or above budget. Additionally, you will define and optimize the customer lifecycle by driving programs and initiatives that improve engagement based on customer segmentation. Building significant and trusted relationships with influencers and decision-makers across institutions will be crucial, as will working collaboratively with BARBRI subject area experts to develop and sustain new and renewal revenue opportunities within each account.