Lead Application Support Engineer

Dtcc • Dallas, TX

430d

About The Position

The Application Support Engineering role at DTCC focuses on maintaining and providing technical support for applications in daily operations. This position collaborates with development teams, infrastructure partners, and clients to resolve technical incidents and ensure smooth application functionality in a highly regulated environment.

Requirements

• Minimum of 6+ years of related experience in Distributed Application Support.
• Bachelor's degree preferred or equivalent experience.
• Solid experience in Distributed Application Support.
• Hands-on experience in Unix, Linux, Windows, SQL/PLSQL.
• Familiarity with relational databases (DB2, Oracle, Snowflake).
• Experience supporting systems on Containers and Container Orchestration (Docker, Kubernetes, OpenShift).
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium).
• Cloud Technologies experience (AWS, Azure, OpenShift).
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript).
• Proven experience with ETL tools (Informatica Datahub/IDQ, Talend).

Nice To Haves

• Mainframe troubleshooting and support skills (COBOL, JCL, DB2).
• Mainframe scheduling experience (Job abends, Predecessor/Successor).

Responsibilities

• Resolve critical production issues by leading Major Incident calls and driving root cause analysis.
• Debug system components to resolve technical issues in complex environments.
• Analyze proposed application designs and provide feedback for optimization.
• Monitor and alert processes in distributed, cloud, and mainframe environments.
• Support audit requests by providing necessary documentation and evidence.
• Plan and implement certificate creation and renewals as needed.
• Create, modify, and monitor dashboards for observability.
• Capture and analyze project requirements and translate them into technical specifications.
• Review and update knowledge articles and runbooks with development teams.
• Identify and implement automation opportunities to reduce manual effort.

Benefits

• Competitive compensation including base pay and annual incentive.
• Comprehensive health and life insurance benefits.
• Pension/Retirement benefits.
• Paid Time Off and Personal/Family Care leave.
• Flexible/hybrid work model (3 days onsite, 2 days remote).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree