About the position
At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world. As Team Lead of a Product SRE team you will assume responsibility for the deliverables of the embedded product SRE for your assigned product. The team will consist of dedicated world class SRE engineers who are embedded into product teams to drive enduring reliability, world class Observability and high performing services. The leader will be responsible for building the team within the product and ensure the teams are empowered to own and drive reliability across the product landscape. This position requires a highly technical lead with a strong Engineering background, deep experience in SRE and a passion for building high performing teams. As a seasoned and relentless lead, they will contribute to the company's Product SRE strategy and contribute to the ongoing transformation of the Xero SRE culture. As an expert communicator, this leader will manage change and ensure the value of robust systems is communicated clearly across the business.
Responsibilities
- Lead the day to day deliverables of a dedicated product SRE team of highly experienced Site Reliability Engineers who will take ownership of reliability.
- Build a long term relationship with product engineering teams to ensure the team can deliver on system reliability that is continuously improving.
- Build a culture of automation first and ensure quality delivery at all times.
- Ensure Observability best practice is implemented across products to ensure fast detection of impactful events.
- Build a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced.
- Provide ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designs.
- Create a team of empowered engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organization.
- Actively monitor quality standards for SRE teams and report regularly on its adherence.
Requirements
- Has led and grown a highly technical team.
- Extremely technical leader with strong engineering and hands-on SRE background.
- Proven experience in building world class embedded SRE teams in a fast growing company.
- Proven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement.
- Has a strong product mindset and can understand and anticipate customer needs.
- Obsessed with delivering a high quality and highly stable customer experience.
- Drives a culture of customer-first thinking.
- 24/7 focus on incident response and remediation.
- Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems.
- Is highly data and analytically driven.
- Has a strong technical background - ideally grew up as an engineer and has intimate technical depth regarding SRE tools and automation.
Benefits
- Generous paid leave to use however you'd like (plus statutory holidays)
- Dedicated paid leave to care for your physical and mental wellbeing
- Employee Assistance Program to access mental health care for you and your family
- Employee resource groups
- Wellbeing programming and allowances
- Medical, dental, vision, and disability insurance
- Fertility and family forming financial support
- 401k contribution matching
- 26 weeks of paid parental leave for primary caregivers
- Employee Share Plan
- Beautiful offices with snacks and break areas
- Flexible working
- Career development
