Lead Engineer - Site Reliability Engineer

About the position

At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability - the Elanco Healthy Purpose - to advance the health of animals, people, the planet and our enterprise. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals' lives better makes life better - join our team today!

Responsibilities

• Help define Elanco's approach to reliability of applications partnering with our product manager for our portfolio health products.
• Collaborate with stakeholders such as product and platform owners, to define service level objectives (SLOs), and service-level indicators (SLIs) for system operations focused on the critical features of the customers journey and experience.
• Assist and coach product teams implementation of telemetry against SLIs/SLOs to ensure adequate traceability is in place.
• Track and manage reliability performance against agreed SLOs, in partnership with product teams or other stakeholders, and ensure systems continue to meet SLOs over time.
• Ensure key stakeholders, product owners, and platform owners are informed of reliability concerns and their potential impact to the customers experience.
• Provide expert knowledge on reliability approaches, to ensure our organization achieves its goals and roadmap for reliability.
• Champion reliability being treated as a feature in products and platforms and promote the concept across all phases of the software development life cycle.
• Create dashboards and reports to communicate key metrics, to product teams and key stakeholders.
• Beyond observability engage in initiatives across the product line including cost, security, and adoption helping the team drive to a health portfolio throughout an applications lifecycle.
• Participate problem management activities, including post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents.
• Implement automation to reduce probability and/or impact of problems recurring and target 'self-healing' through automation of reoccurring incidents.
• For critical applications, utilize practices such as chaos engineering and performance engineering to test in preproduction environments.
• Participate and exert influence in organizational learning initiatives such as communities of practice to share knowledge and foster a continuous learning and improvement mindset.
• Support architects working on new solutions, including analyzing requirements, supporting technical architecture activities, prototyping, designing and developing reusable infrastructure artifacts, testing, implementing, and preparing for ongoing support.
• Train and mentor junior and engineers to ensure SRE best practices evolve and scale successfully in the organization.
• Partner with the product manager of portfolio health to build out golden paths, education and services to 'package' the capability in a consumable way on our developer portal.
• Be a product team champion extending into product teams helping to deliver foundational platform engineering capabilities where applicable.
• Partner with compliance teams to ensure the data we bring into observability platforms meets privacy and compliance standards.
• Maintain consistent standards and set out a taxonomy of telemetry to enable future opportunities including leveraging of AI capability.

Requirements

• 10-15 years of hands-on engineering experience.
• 5 years experience in Platform Engineering, SRE or similar role.
• 5-10 years of experience working with modern application architecture methodologies (Service Orientated Architecture, API-Centric Design, Twelve-Factor App, FAIR, etc.).
• 5+ years of experience working with Cloud Native design patterns, with a preference towards Microsoft Azure / Google Cloud.
• 5+ years of experience designing and delivering digital solutions following a product-mindset and a variety of delivery methodologies (e.g. Agile, CCPM, etc.).
• 5+ years of experience working within a 'DevSecOps' culture, including modern software development practices, covering Continuous Integration and Continuous Delivery (CI/CD), Test-Driven Development (TDD), etc.
• Experience with enterprise observability platforms. E.g Datadog, New Relic.
• Experience with monitoring 3rd party and SaaS applications.
• Experience establishing standards around MELT (Metrics, Events, Logging and Tracing and implementing at an enterprise level.
• Experience with Open Telemetry advantageous.
• Experience supporting digital platforms, including Integrations, Release Management, Regression Testing, Integrations, Data Obfuscation, etc.
• Experience scaling an 'API-Ecosystem', designing, and implementing 'API-First' integration patterns.
• Experience working with authentication and authorisation protocols/patterns.
• Experience defining and implementing large-scale, transformative digital solutions.
• Demonstrated influence and communication skills across all levels of IT and third parties.
• Experience working in complex, diverse landscapes (business, technology, regulatory, partners, providers, geographies, etc.).
• Strong organizational and communications skills with multiple examples of being able to convey complex technical topics, that resulted in a definitive direction.

Nice-to-haves

• Experience with Open Telemetry advantageous.

Benefits

• Diversity and inclusion initiatives.
• Opportunities for career advancement.
• Collaborative work environment.