Lead Product Design, Platform

$121,200 - $232,900/Yr

Cisco

Full-time - Senior

Computer and Electronic Product Manufacturing

About the position

Cisco Networking is an industry leader providing intelligent network solutions for organizations to securely connect users, devices, applications, and workloads everywhere. We empower organizations everywhere - from local libraries to global hotels - to focus on their mission and have technology that simply works. Cisco has been named #1 Best Company to Work For in the U.S. by Fortune in 2023! The CNC Convergence, Intelligence team works with Cisco Networking groups, and broadly across Cisco to build and deliver product experiences that are enabled by technologies like AI, ML and GenAI. As a Design Lead, you will bring your visual aesthetic and strategic storytelling to focus on working through ambiguous challenges with up-and-coming technologies in order to amplify our products' abilities and deliver customer value through time savings and unique insights only Cisco can provide. In this hands-on role, you will develop and demonstrate deep domain knowledge, product expertise, and an understanding of sophisticated customer use cases and deployment models. You'll deeply understand the needs of our customers, set the vision for the product grounded in those needs, and partner with cross-functional teams to build it iteratively. Your passion for bringing people together, and relying on design thinking methodologies will guide you through this exciting chance to create in an innovative space. Our team's primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey. Cisco Networking believes the quality of our products is dependent on the quality of our teams. We place a high value on nurturing the growth and development of everyone on our team. We give and get feedback early and often, share what we know, and learn from each other.

Responsibilities

• Lead design by working through different modalities of interaction, including conversational & voice.
• Consider the entire user journey, looking closely at problems today alongside opportunities in the future for intelligence to address existing problems more effectively.
• Craft intelligent solutions that drive efficiency in enterprise applications and surprise and delight users.
• Identify the right problems to address, run and synthesize research, sketch and prototype solutions, and create high-fidelity visuals.
• Address complicated problems with simplified interaction patterns, ensuring streamlined and consistent flows and visual design that extends and elevates the Cisco brand.
• Using lean UX methodologies, drive early discovery work, using findings to inform delivery roadmaps and requirements, then lead a team to bring those designs to life.
• Balance delivering progress to customers while working towards long-term perfection.
• Work closely with engineering and data science to consider how customer needs demand specific types of data and learning models.
• Build trust with cross-functional partners by seeking out their points of view and collaborating regularly.
• Advocate for prioritization of user-centered product enhancements grounded in research and analysis.
• Present a strategy that showcases storytelling in a rich visual lens, articulating design rationale through prototypes.
• Proactively identify overlaps with other product areas and workstreams to drive consistency across the customer journey.
• Influence the strategic vision and guide design of large, complicated initiatives, translating ambiguous business needs into clear customer-focused solutions.
• Facilitate workshops, sketching and prototyping sessions; build documentation and templates that enable others to contribute.
• Provide direction to and mentor other designers, supporting the team with planning and execution timelines.

Requirements

• 12+ years of professional experience designing and delivering technically complicated enterprise or consumer products with cross-functional teams from strategy to delivery.
• A portfolio that includes a history of simplifying complicated customer journeys and systems.
• Strong persuasive storytelling and influence, visual design skills, and a highly polished level of craft.
• Experience where generative research drove north star opportunities and brought them to customers through iterative releases.
• Knowledge of the networking domain or experience in a related product or field is a plus.
• Ability to align teams around customer-centered design decisions using UX methodologies and tools.
• Ability to operate at different altitudes: from high-level strategy to granular page-level designs.
• Experience in making complicated problems and workflows feel simple and approachable.
• Ability to strike a balance between discovery and delivery, pivoting to meet team and product needs.
• Experience leading and mentoring junior UX designers, fostering a collaborative and innovative design culture.

Nice-to-haves

• Knowledge of AI/ML technologies and their application in product design.
• Experience with agile methodologies and working in a fast-paced environment.

Benefits

• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance