Lead Product Designer - Mobile Native Apps

Constant Contact - Los Angeles, CA

Full-time - Senior

Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

We have an opening for a Lead Product Designer who will develop the experience design discipline within the organization and deliver superior user experiences to achieve business objectives and successful client outcomes. You will apply UX and UI principles and methodologies to enhance product design through user research and testing and solve complicated business problems. As an expert in your field, you will elevate the design acumen within the organization, ensure the adoption of best practices, and mentor peers. In this role, you will lead the development of UI and UX design best practices, templates, and trainings to increase design knowledge and standards for the organization. You will advise senior leaders on UI and UX initiatives and strategies, collaborating with teams to create user-centered product designs, requirements, workflows, and strategies. Your responsibilities will include creating user experiences and interfaces for product prototypes in keeping with industry standards and best practices, translating user needs and business requirements into compelling experiences, and creating user journeys, user flows, wireframes, and interactive prototypes across multiple devices and interfaces. You will also be responsible for creating low- and high-fidelity prototypes to communicate design intent, recommending metrics to define, manage, and measure design success, and prioritizing enhancements. Additionally, you will collaborate with leadership to support team member onboarding and growth, ensuring that the design team is equipped with the necessary skills and knowledge to excel in their roles.

Responsibilities

• Lead the development of UI and UX design best practices, templates, and trainings to increase design knowledge and standards for the organization.
• Advise senior leaders on UI and UX initiatives and strategies.
• Collaborate with teams to create user-centered product designs, requirements, workflows, and strategies.
• Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices.
• Translate user needs and business requirements into compelling experiences.
• Create user journeys, user flows, wireframes, and interactive prototypes across multiple devices and interfaces.
• Create low- and high-fidelity prototypes to communicate design intent.
• Recommend metrics to define, manage, and measure design success and prioritize enhancements.
• Collaborate with leadership to support team member onboarding and growth.

Requirements

• 7+ years of experience or equivalent expertise designing solutions for software and web applications.
• 2+ years of experience designing mobile native apps is required to be successful in this role.
• Experience using industry standard design and prototyping tools, such as Figma or Adobe XD, to create low- and high-fidelity designs and define the work.
• Bachelor's degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field.
• Master's degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field preferred.
• Demonstrated experience designing for 0 to 1 initiatives.
• Ability to thrive in ambiguity and leverage ambiguous situations as opportunities to drive clarity and change.
• Strong understanding of the common patterns, foundations, and the ability to discern when to innovate versus adopt existing patterns.
• Demonstrated expertise defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness.
• Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including senior leadership.
• Demonstrated ability to develop an experience design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement.

Nice-to-haves

• Master's degree in a related field preferred.