Chime Capital - San Francisco, CA

posted about 1 month ago

Full-time - Mid Level
Hybrid - San Francisco, CA
Professional, Scientific, and Technical Services

About the position

At Chime, Product Operations Managers act as the operational back-bone that enables excellence in our product management teams. We exist to support the product organization with a greater depth of understanding of our current products, how they work, and each stakeholder's responsibilities and processes within each product. As a Lead Product Operations Manager, you will lead the development and scaling of Generative AI partnerships, capabilities, and tooling for internal and customer-facing solutions. You will work closely with cross-functional teams, including product management, engineering, and customer success, to ensure that our AI-powered products deliver exceptional value and improve both internal processes and customer experiences. We are seeking a highly motivated individual with expertise in Generative AI tools and strategies, experience in customer-facing AI solutions, and a deep understanding of how these tools can be utilized internally within tech companies to drive efficiency and innovation.

Responsibilities

  • Be a driver of both internal and customer-facing Generative AI initiatives, managing product operations, implementations and development cycles.
  • Serve as the liaison for internal and external partners, managing project planning and technology integrations with a focus on building strong relationships, coordinating cross-functional team efforts, and aligning partner priorities with our strategic goals.
  • Serve as the subject matter expert in Generative AI across the company, guiding teams on best practices and identifying key areas for AI integration.
  • Foster a deep understanding of customer needs to ensure AI capabilities deliver measurable business impact and customer satisfaction.
  • Champion the internal use of AI technologies to improve workflows, efficiency, and decision-making processes.
  • Drive successful execution of AI tools, from proof of concept to full-scale implementation, both for internal and customer usage.
  • Provide leadership and mentorship to junior team members and cross-functional partners in understanding and implementing Generative AI.
  • Support the operational execution of cross-functional initiatives, such as product launches, service modifications and feature changes.
  • Serve as a domain expert in specific product and feature areas.
  • Own the quality of service and product delivery and respond to incidents related to these services.
  • Ensure operational milestones are met and maintain close communication with stakeholders to facilitate timely deliveries.
  • Establish and maintain a robust feedback loop for our products and features, analyzing member experience data and performance indicators to inform product strategies.
  • Collaborate with cross-functional teams to prioritize impactful opportunities and support product managers in strategy formulation.
  • Employ a data-driven approach to decision making, supporting the team with quantitative and qualitative insights.
  • Act as a thought partner in experiment design and testing.

Requirements

  • 5+ years of experience in product operations, product management, or a related role within a tech company.
  • At least 1 year of hands-on experience in the Generative AI space, with proven expertise in developing and implementing AI-driven solutions.
  • Previous experience as an AI champion or advocate in an organization, leading AI initiatives that had a measurable impact.
  • Demonstrated experience working with Generative AI tooling (e.g., language models, text-to-image tools) and customer-facing AI products.
  • Strong understanding of AI frameworks, platforms, and ethical considerations in deploying AI technologies.
  • Proven ability to manage multiple high-impact projects simultaneously in a fast-paced environment.
  • Experience collaborating with cross-functional teams including product managers, engineers, data scientists, and customer-facing teams.

Nice-to-haves

  • Prior experience building or managing AI-powered SaaS products.
  • Familiarity with MLOps frameworks and AI model lifecycle management.
  • Excellent communication skills with the ability to translate complex AI concepts to non-technical stakeholders.

Benefits

  • A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you're local to one of our offices or remote
  • Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
  • Competitive salary based on experience
  • 401k match plus great medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
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