Lead Retail Customer Service Associate

$43,264 - $50,794/Yr

FedEx - Tukwila, WA

Full-time - Entry Level

Tukwila, WA

Couriers and Messengers

About the position

The Lead Consultant at FedEx Office is responsible for delivering exceptional customer service while managing various aspects of the store's operations, including print, signs & graphics, and shipping. This role involves taking customer orders, coordinating store activities, and ensuring the quality and timely completion of production processes. The Lead Consultant utilizes consultative skills to anticipate customer needs and provide effective solutions, while also offering leadership and training to team members.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, and performs consultative selling to customers.
• Recommends FedEx Office products and services and tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling, and running production on full service orders.
• Sets up complex orders and performs multiple tasks simultaneously.
• Ensures quality during and after the production process.
• Ensures communication among shifts and coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift and assists in training store team members.
• Operates the Point of Sale terminal (POS), handles financial transactions, and completes required financial paperwork.

Requirements

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail or customer service environment.
• Knowledge of FedEx Office products and services.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Tuition reimbursement