Lead Scrum Master / Agile Coach

Wolters Kluwer - Coppell, TX

Full-time

Hybrid - Coppell, TX

Publishing Industries

About the position

The Lead Scrum Master / Agile Coach role at Wolters Kluwer Tax & Accounting US is designed for individuals passionate about fostering team and organizational agility. This position focuses on coaching and mentoring teams to adopt an Agile mindset, implement Lean and Agile practices, and drive continuous improvement. The Agile Coach will work closely with leadership and team members to identify organizational impediments, define measurable objectives, and utilize data to influence positive change and improve business outcomes.

Responsibilities

• Work with leadership and team members to identify organizational impediments and opportunities for improvement, defining measurable objectives for their teams.
• Educate, coach, and mentor team members and leaders at various levels to improve organizational outcomes through the application and adaptation of Lean/Agile practices.
• Utilize Power BI to create extensible and reusable metrics dashboards that unify the understanding of team and ART level metrics.
• Leverage metrics dashboards to assess organizational agility and foster a culture of continuous improvement.
• Foster a culture of continuous learning through the creation and delivery of custom training/workshops and SAFe certification classes.
• Facilitate, teach, and mentor conflict resolution discussions and alternative approaches to achieve desired business outcomes.
• Participate as a member of the TAA-NA Lean Agile Center of Excellence to define and drive agile transformation strategy.
• Work in various styles (hands-on, consultant, or coaching) with new and existing teams of different sizes and locations.
• Partner with Scrum Masters, RTEs, and Agile Coaches across the organization to align on driving intended agile transformation outcomes.

Requirements

• Bachelor's Degree or equivalent work experience.
• 8+ years of experience in software product development organizations using Agile practices in roles such as Scrum Master, Release/Solution Train Engineer, or Agile Coach/SPC.
• 2+ years of experience as an Agile Coach for multiple teams in a software product development organization.
• 2+ years of hands-on experience developing reports and dashboards in Power BI, with experience sourcing data from Azure DevOps and/or Jira preferred.
• Proficiency in DAX (data analysis expressions) and Power Query.
• Practical experience implementing Lean/Agile practices and frameworks (e.g., Scrum, Kanban, SAFe) in large software product development organizations.
• Experience fostering an Agile mindset across large organizations and coaching teams through the transition to Agile practices.
• Strong presentation, facilitation, communication, and interpersonal skills, including coaching and mentoring.
• Experience influencing peers and stakeholders and leading change.
• Passionate about fostering the growth of peers, managers, and team members.
• Driven, curious, continuous learner with a focus on understanding the business impact of work.
• Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), SAFe Agilist (SA), SAFe Practitioner (SP), or other relevant certifications.
• SAFe Practice Consultant (SPC) certification or equivalent.