Lead Site Reliability Engineer - Production Support Services (Flexible Hybrid)

About the position

As a valued colleague on our team, you will act as a team lead in the designing, producing, testing, or implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems. The Support and Tools - Software Engineering - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups. Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs. Use a process-driven approach to leading design solutions. Implement new software technology and coordinate simultaneous implementation tasks across teams. May maintain or oversee the maintenance of existing software.

Responsibilities

• Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups.
• Design and develop software solutions to meet customer needs.
• Use a process-driven approach to leading design solutions.
• Implement new software technology and coordinate simultaneous implementation tasks across teams.
• Maintain or oversee the maintenance of existing software.

Requirements

• 4 plus years of experience developing enterprise applications
• 4 plus years of engineering enterprise cloud infrastructure
• Experience managing technical stakeholders
• Experience mentoring and coaching junior engineers
• Experience with Application Performance Management and Observability

Nice-to-haves

• Bachelor’s degree in computer science, Management Information Systems (MIS), Systems Engineering, or related field
• Certification in AWS Solutions Architect Associate or Developer Associate, Splunk Certification Developer, or Sun Certified Java Developer
• Experience with application production / operations support, including incident response, problem management, runbooks, and knowledge articles
• Experience with post-mortems, root-cause analysis (RCA), and / or AWS Correction-of-Errors (CoE)
• Experience with Failure Mode Effect Analysis (FMEA) and Chaos testing / engineering
• Experienced in application monitoring / observability, including building dashboards, establishing service level indicators / objectives / agreements (SLIs / SLOs / SLAs), and logging / tracing

Benefits

• Broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being.