Royal Bank of Canada - Jersey City, NJ
posted 3 months ago
The Lead Support Site Reliability Engineer (SRE) at City National Bank (CNB), an RBC company, plays a pivotal role in the development and implementation of Site Reliability Engineering solutions across all applications. This position requires a collaborative approach, working closely with various teams across multiple lines of business and technology partners to ensure the success of the SRE mandate. The ideal candidate will possess advanced knowledge and experience in application development, support, and technology operations, and will be expected to take on a production support role while collaborating with the SRE team in Consumer Banking, Commercial Banking, and Wealth Management. In this role, the Lead Support SRE will perform application production support, including off-hours support, and spearhead the development of SRE solutions such as monitoring and alerting, machine learning anomaly detection, self-healing, and reliability testing. The individual will be responsible for running the production environment, monitoring availability, and maintaining a holistic view of system health. Additionally, the Lead Support SRE will build software and systems to manage platform infrastructure and applications, improve reliability and quality, and enhance the time-to-market of software solutions. The position also involves leading incident management and problem management for applications, ensuring compliance with service level objectives, and maintaining technology currency through server patching and certificate renewal. The Lead Support SRE will implement monitoring and alerting systems, support automation solutions, and adopt a design-thinking and agile mindset while collaborating with SREs, Scrum Masters, and partner team leads. Continuous learning and staying abreast of technology changes are essential components of this role, as is the ability to automate tasks to reduce toil and increase operational efficiency.