Lead Store Associate

About the position

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. As a Lead Store Associate at Curaleaf, you will provide an exceptional experience to all guests and team members as both a Store Associate and Leader on Duty. You will support the Management team in day-to-day operations, leading by example with strategic selling and maintaining a positive, energetic presence on the sales floor. As a key brand ambassador, you will provide exceptional customer service and educate guests on our innovative products and promotions.

Responsibilities

• Assist in executing a business strategy that maximizes achievement in sales, payroll, customer loyalty program, and inventory accuracy.
• Plan the day, including effective use of the daily schedule and business reports, and assign tasks based on the workflow demand.
• Identify business opportunities through reporting and define appropriate actions to drive results.
• Communicate divisional directives to Store Associates.
• Utilize in-the-moment floor coaching to ensure a guest-focused team environment, driving sales and anticipating guests’ needs.
• Coach associates on guest interactions and performance to maximize productivity and capture guest opportunities.
• Manage guest and patient concerns and partner with management team on team member concerns.
• Deliver in-the-moment feedback to team members around guest interactions and recognize successes to drive associate engagement.
• Leverage Curaleaf's tools to make effective decisions, ensuring both productivity and a great guest experience.
• Ensure operational excellence through execution of Standard Operating Procedures and processes.
• Assist in execution of task directives within designated time frames (promotional updates, stock replenishment, cash handling, floor monitoring, inventory counts, and online order processing) with speed and efficiency.
• Protect company assets through loss prevention knowledge and proper manager on duty behaviors.
• Perform other duties as assigned by the Store Manager.

Requirements

• Minimum of 2 years of experience in a retail setting.
• At least 1 year in a retail leadership or retail supervisory role.
• Proven experience in coaching and training team members to achieve their best in a retail setting.
• Strong communication skills and the ability to collaborate effectively across all levels of the organization.
• Flexibility to work nights, weekends, and holidays as needed.
• Commitment to maintaining compliance with state regulations.
• Exceptional customer service skills with a solutions-oriented mindset.

Nice-to-haves

• Previous experience in the cannabis industry.

Benefits

• Career Growth Opportunities
• Competitive Pay and Benefits (Health, Dental Vision)
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/AD&D Insurance, Short & Long-Term Disability
• Community Involvement Initiatives
• Employee Referral Bonuses and Product Discounts