Lead Tech Business Mgmt - EngOps Chief of Staff

About the position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Our Engineering Operations team within the AT&T Consumer Technology Experience organization is committed to delivering groundbreaking, highly resilient, and secure technology solutions that elevate and simplify customer experiences. Bring your innovative ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. At AT&T, you won’t just envision the future—you’ll create it. Join AT&T and Reimagine the Future of Connectivity!

Responsibilities

• Facilitate and coordinate the definition and prioritization of organizational strategic objectives and goals, leveraging an Objectives & Key Results (OKRs) model.
• Plan and organize strategic sessions, including weekly/bi-weekly staff meetings, quarterly planning sessions, town-halls, and AMA sessions.
• Build, monitor, and communicate the progress of cross-functional initiatives, including financial planning, budget management, staffing/labor plans, operational reviews, staff calls, and other critical Engineering Operations team activities.
• Ensure that reporting and dashboards accurately reflect relevant data, clearly informing senior leadership about status and potential obstacles.
• Actively engage in tasks to ensure the timely completion of deliverables and administrative responsibilities without requiring continual guidance.
• Manage data analytics and track KPIs, OKRs, and other performance metrics to measure operations performance.
• Conduct monthly and quarterly tracking and reporting of performance metrics and key accomplishments from various sources and analytics platforms for the Engineering Operations organization.
• Ensure the multi-functional teams are on track to meet and exceed end-of-year goals.
• Conduct thorough analysis on performance KPIs and OKRs from diverse sources and analytics platforms to ensure the Engineering Operations teams achieve their goals.
• Develop and maintain accurate and insightful reporting dashboards to keep senior leadership informed about status and potential challenges.
• Maintain high-quality documentation of performance metrics and progress, ensuring clarity and precision.
• Define, prioritize, and achieve strategic objectives and goals to drive the success of the Engineering Operations teams.
• Utilize expertise in analytics platforms such as Advanced Excel, Tableau, and PowerBI to develop comprehensive dashboards and reports.
• Demonstrate the ability to work independently, using good judgment and self-motivation to drive tasks to completion.

Requirements

• Bachelor’s degree in Business Management, Computer Science, Information Systems, or a related field from an accredited institution, or equivalent experience.
• 5-7+ years’ experience with complex technology initiatives involving data analysis, software engineering, and program management.
• 5+ years of experience in large technology organizations working in agile methodology.
• Experience managing large-scale cross-functional initiatives and programs.
• Experience developing and executing performance management roadmaps.
• Proficiency in using analytics platforms such as Advanced Excel, Tableau, and PowerBI to develop dashboards and reports.
• Expertise with collaboration, publishing, and design tools to coordinate team activities and professional communications, including MS Teams, SharePoint, PowerPoint, Word, Wikis, Adobe Photoshop, video/audio editing, and social media.
• Ability to convey information clearly and work effectively across internal and external teams.
• Customer-focused mindset with skills in managing expectations, providing proactive status updates, and producing high-quality work products.
• Strong analytical and problem-solving abilities.
• Excellent communication (oral, written, presentation), interpersonal, and consultative skills.
• Ability to work independently with good judgment.
• Self-driven with a genuine desire to learn new skills.

Nice-to-haves

• 2-5+ years of Chief of Staff or Performance Management experience working directly with product and software engineering organizations.
• Understanding of agile software development and Scaled Agile framework.
• Master’s degree in Business, Computer Science, Information Systems, or a related field.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone