Unclassified - San Jose, CA
posted 5 months ago
At PayPal, we are on a mission to revolutionize commerce globally, making it easier for individuals and businesses to participate in the economy. We are seeking a Senior Technical Writer to join our Developer Experiences team, which is part of the Merchant team within the Core Product & Engineering organization. This role is pivotal in transforming Developer Document Experiences at PayPal, where you will be a senior member of a dynamic team of technical writers. Your primary responsibility will be to create and drive the Developer Docs and Content strategy for PayPal and its subsidiaries, ensuring that our documentation is accessible and effective for millions of global developers who rely on it to onboard merchants successfully. In this role, you will contribute as an individual contributor while also advocating for the adoption of Content Management Systems and other technologies that enhance the quality and complexity of our documents. You will be expected to take a data-driven approach, utilizing OKRs and metrics to guide your work and improve document experiences. The Developer Experiences team is dedicated to delivering the best possible experience for developers, focusing on end-to-end solutions that include testing and tooling capabilities essential for building and launching PayPal's payment integrations. We are looking for someone with 8-9 years of experience in technical writing, preferably within the Fintech, Enterprise, or SMB Software, Cloud/SaaS Technologies, or Retail/Supply Chain industries. The ideal candidate will possess strong stakeholder management skills, technical writing domain expertise, strategic thinking capabilities, and a proven ability to execute plans effectively. You will also need to demonstrate analytical depth, using data and customer feedback to inform your documentation strategies. Excellent communication skills are essential for this role, as you will be collaborating with a diverse set of stakeholders across the organization.