Lead UX Researcher

Full-time - Mid Level

San Francisco, CA

Publishing Industries

About the position

Faire is a company invested in building great products-as a lead UX Researcher, you'll join a tight-knit, collaborative Research team that cares deeply about Faire's customers and ensuring they have great experiences. Our team is at the center of user experience at Faire, improving our product for the thousands of independent retailers and brands growing their businesses in our marketplace. In this role, you'll help shape Faire's Retailer experiences, working with team members across product management, product design, analytics, engineering, and marketing. You'll work across product teams to drive research projects, as well as consult on research activities led by teammates. Your work will directly impact experiences to help retailers find inspiration, discover new products and brands, build wholesale orders, as well as the services that deliver value to Retailers. As one of our research team members, you'll be an integral part of developing the culture and practice of research at Faire.

Responsibilities

• Collaborate with partners across design, product, engineering, and data science to deliver insights that allow them to define and build products and features that are valuable to our customers
• Conduct generative and evaluative research across Faire products in collaboration with product teams
• Develop and deliver clear and actionable data-driven insights, narratives, artifacts
• Effectively socialize insights and opportunities to inform strategic and product decisions
• Contribute to strategic thinking at the product, marketing, and company level
• Mentor and support cross-functional team members research activities
• Contribute to and positively shape Faire's culture through collaboration, feedback, and proactive participation

Requirements

• You're a trained researcher and have an advanced degree in a field related to UX research (e.g. Psychology, Sociology, Anthropology, HCI etc.) or an equivalent form of relevant research training
• 4+ years of experience researching digital products and systems. 2+ years of experience as an embedded researcher with a growth stage company
• You have a breadth of knowledge about UX research, from methods to effective storytelling and have expertise in quantitative and qualitative approaches
• You have experience working closely with data science and analytics teams to drive outcomes for customers
• Great communication skills. You present research insights and recommendations clearly and confidently, regardless of audience
• A collaborative approach. You're a great partner to others and your cross-functional teammates
• A growth mindset. You're open and receptive to feedback and can adapt quickly in a fast-paced environment
• A product-centric researcher. You think about the value of research in terms of product development and outcomes

Benefits

• Equity and benefits
• Flexible remote work up to 4 weeks per year