Learning & Delivery Program Manager

About the position

This position is responsible for the management of the development and design of all operational training & development and training programs across SoFi’s Operational Member Experience organization including Global Business Partners. In this role, you’ll manage a team of Instructional Designers and collaborate with teams serving multiple cross-product members, including Operations Leaders, Risk management teams, and Global Business Partners.

Responsibilities

• Direct and mentor a team of Instructional Designers responsible for the creation, documentation, and management of all Operations learning content.
• Ensure training delivery methods include traditional classroom settings, virtual guided sessions, and self-paced, self-directed modules.
• Explore and implement innovative approaches, such as segmented learning, to maximize knowledge retention and application.
• Develop SoFi’s principles and systems using innovative instructional design to enable learning through a variety of channels.
• Drive scale and Member Experience by effectively utilizing the learning management system (LMS) and related tools.
• Manage the LMS to ensure a smooth and effective learning experience for users.
• Apply a data-focused approach to continually improving SoFi’s learning and delivery programs, strategies, and principles.
• Oversee all duties associated with developing and conducting training.
• Communicate progress, plans, and problems to senior management on training and program impact.
• Maintain clear and concise training creation, maintenance and completion records to satisfy Internal Audit and Regulatory requests.

Requirements

• Bachelor’s degree in management, training, education, psychology or other related field, Master’s preferred.
• Minimum of five years of learning development, including a minimum of three years supervisory experience in corporate training design, and assessment.
• Experience delivering training in both a classroom setting and virtually/remotely.
• Excellent interpersonal and presentation skills coupled with exceptional written and verbal communication.
• Minimum of five years experience and/or Completed coursework in instructional design including ADDIE methodology.
• Sound understanding of adult learning techniques, instructional design and delivery, blended learning methodologies and industry best practices.
• Excellent performance and demonstrated operations/call center curriculum development.
• Ability to provide feedback and demonstrate a variety of coaching methods.
• Strong project management experience, including the management and delivery of multiple concurrent workstreams.
• Ability to analyze and interpret data and leverage those insights into making critical decisions.
• Ability to work with a flexible schedule in a fast paced, ever changing environment.
• Ability to build strong relationships within all levels of an organization.
• Ability to travel to domestic and international call.