About the position
As a Learning Delivery Specialist at Alorica, you will play a crucial role in enhancing the skills and knowledge of new hires through effective training and coaching. This position involves performing responsible supervisory work that focuses on educating, testing, and coaching new employees to ensure they are well-prepared to meet the demands of their specific account. You will utilize specialized curricula and materials tailored to the needs of the account, ensuring that all training is relevant and effective. Your direct supervision will extend over subordinate personnel, allowing you to guide and mentor them as they develop their skills. In this role, you will conduct new hire training sessions, program revisions, and remedial training as necessary, following established instructional guides. Evaluating trainee performance will be a key responsibility, as you will provide written evaluations to management as required. Maintaining positive and consistent communication with various departments and corporate staff is essential to ensure alignment and support for training initiatives. You will also be responsible for reporting on the progress of assigned projects to the Training Manager and maintaining ongoing dialogue with department heads to address any training needs or concerns. Accurate record-keeping of training activities is vital, as you will maintain comprehensive training records to track the progress and performance of trainees. Additionally, you may be required to perform other related duties as assigned, contributing to the overall success of the training program and the organization.
Responsibilities
- Conducts new hire, program revision and remedial training following instructional guides
- Evaluates trainee performance
- Provides written evaluations of employee performance to management as required
- Maintains positive, consistent communication with departments and corporate staff
- Reports on progress of assigned projects to Training Manager
- Maintains ongoing dialogue with department heads as needed
- Maintains accurate training records
- Performs other duties as assigned
Requirements
- Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
- Two (2) years' experience in training and/or customer call center experience
- Demonstrated knowledge of adult learning techniques and best practices in training delivery
- Demonstrated knowledge of specific account provisions, products, and policies
- Ability to communicate effectively both orally and in writing
- Excellent listening skills
- Demonstrated proficiency of presentation skills
- A wide degree of creativity and latitude is expected
- Knowledge of Microsoft Word, Excel, and PowerPoint
