Leasing Agent

$39,520 - $41,600/Yr

Sherman Residential - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

About the position

The Leasing Consultant position at Sherman Residential in Phoenix, AZ, is designed for a highly motivated individual looking to expand their experience in a team-oriented environment. The role focuses on understanding prospects' needs and matching them with suitable apartments, requiring strong customer service skills, a positive attitude, and a solid work ethic.

Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
• Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
• Update availability report, process applications for approvals (i.e., credit check, rental history, etc.)
• Submit processed applications to the Resident Relations Manager for approval
• Follow up with applicant regarding status
• Ensure apartment is ready for resident to move-in on agreed date
• Secure new resident's signature(s) on appropriate paperwork prior to move-in
• Participate in outreach marketing activities on a regular basis to obtain prospective residents
• Conduct market surveys and shop competitive communities, conduct market research on construction, lease-ups, employers and marketing efforts of competitors
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis

Requirements

• High School Diploma or equivalent required; some college preferred
• Two (2) years experience in previous relevant customer service, previous leasing experience preferred
• Must possess strong communication and attention to detail as well as sales ability
• Must possess a positive attitude and the ability to smile under all circumstances
• Ability to work a flexible schedule, including evenings and weekends
• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

Benefits

• Competitive pay
• 401K match
• Employee rent discounts
• Competitive bonus plan