Legal Assistant/Client Experience Associate

$37,440 - $37,440/Yr

Slingshot Agency - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

Professional, Scientific, and Technical Services

About the position

At Law 4 Small Business (L4SB), we are not just any law firm; we specialize in providing legal services tailored specifically for small businesses. Our mission is to assist small businesses in navigating and avoiding legal challenges while helping new entrepreneurs launch their ventures and ensuring existing businesses remain compliant and protected as they grow. We measure our success by the success of our clients, striving to deliver expedient, valuable, flexible, and cost-effective services that cater to the unique needs of small businesses. Our team is composed of highly skilled professionals who excel in time management, are passionate about client success, and are dedicated to fostering the growth of small businesses. The role of Legal Assistant/Client Experience Associate is not a traditional legal assistant position; it requires a strong comfort level in communicating with clients over the phone. This position is integral to our transactional business law firm, which operates primarily through services ordered via our website. It combines operational responsibilities with a sales aspect, as effective communication with potential clients is key to understanding their needs—whether they are looking to establish a new company or maintain an existing one. If you are interested in being part of a team that values client interaction and service excellence, we encourage you to explore our website at www.L4SB.com to learn more about our offerings.

Responsibilities

• Take phone calls daily from potential clients and confidently recommend online services to guide their purchase and provide an outstanding experience.
• Review and process client orders in a timely manner utilizing excellent communication skills.
• Enjoy working in a paperless work environment.
• Navigate State Government websites for entity status, filing fees, and other supporting needs as necessary.
• Contact the Secretary of State's offices to determine filing needs, updates, and fees.
• Prioritize multiple demands from clients and attorneys.
• Conduct research to help produce new services for the website.

Requirements

• Legal assistant experience is not required; applicable job experience will be considered.
• Customer Service and Sales Experience preferred.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Ability to quickly process and analyze information to make decisions and provide solutions when faced with challenging tasks.
• Work well under minimal supervision.
• Self-motivated with a keen ability to problem solve.
• Ability to excel in a high-pressure, fast-paced environment with deadlines.
• Highly organized with the ability to handle multiple priorities at once.
• Excellent computer and technological skills.
• Consistent track record of timeline achievement and quota achievement.
• Excellent written communication and interpersonal skills.
• Bi-Lingual (Spanish) a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance