Press Ganey - Chicago, IL
posted 3 months ago
The Life Sciences Client Success Manager at Press Ganey is a pivotal role focused on ensuring revenue retention and growth through effective relationship management and strategic engagement with clients. This position is integral to the Life Sciences division, which aims to connect patients with the best-matched specialists via a powerful physician finder embedded in pharmaceutical and medical device websites. The Client Success Manager will oversee the implementation and adoption of the Doctor.com platform, ensuring that clients achieve their goals and derive maximum value from the services provided. In this role, you will manage a portfolio of enterprise accounts, acting as a strategic advisor to clients and establishing clear goals and milestones for their success. You will be responsible for conducting regular business reviews, evaluating client risk, and proactively addressing any issues that may arise. Your ability to communicate effectively with stakeholders at all levels, from entry-level employees to C-suite executives, will be crucial in fostering strong relationships and driving client satisfaction. The position requires a deep understanding of the pharmaceutical industry and a genuine enthusiasm for life sciences. You will need to analyze client needs, demonstrate ROI, and develop strategic engagement strategies to maximize client retention. Your organizational skills and ability to manage multiple projects simultaneously will be essential in navigating the fast-paced environment of this role. Overall, the Life Sciences Client Success Manager will play a key role in helping Press Ganey's clients improve their services and build lasting loyalty among their customers and employees, contributing to the company's mission of empowering organizations to deliver the best experiences.