Life Time - Northbrook, IL
posted 7 months ago
The LifeSpa Coordinator plays a crucial role in ensuring that all incoming calls are handled with the utmost professionalism and friendliness. This position requires the individual to operate the telephone system effectively, answering calls and directing them to the appropriate personnel while maintaining a cheerful demeanor. The coordinator is responsible for greeting callers, scheduling appointments, and providing exceptional service to members. This role is not just about answering calls; it involves converting inquiries into appointments and explaining the various products, services, and treatments offered by the Life Spa. The coordinator must assist guests in identifying their individual needs and suggest upgrades or add-ons to enhance their experience. In addition to handling calls, the LifeSpa Coordinator is tasked with completing outgoing confirmation calls and other follow-up communications to ensure that appointments are scheduled and confirmed. The role also includes assisting the Department Head with filing and other office duties as needed, contributing to the overall efficiency of the department. Safety is a priority, and the coordinator must use all required safety devices to comply with company safety rules, ensuring a safe environment for both staff and guests.