Lifestyle Manager

About the position

The Lifestyle Manager is a key member of the property management team at a large master planned community. This position requires a polished, creative, enthusiastic professional who can provide outstanding customer service and hospitality while enhancing the vibrancy of the community for residents. This vital role serves as the face of the community and the ambassador for all the lifestyle activities and events. As a FirstService Residential Lifestyle Manager, you will be responsible for planning events and create memorable experiences for your homeowners that cultivate a sense of belonging and ongoing pride in ownership within your community.

Responsibilities

• Work directly with the General Manager to create and implement relevant, innovative, activities, programs and events that build community in the neighborhood.
• Demonstrate excellent customer service, hospitality, communication, time management and relational skills.
• Interact and build relationships with homeowners, developer, potential owners and community members.
• Maintain social media channels daily with creative, relevant content which reflects the vibrant life of the community.
• Produce weekly communication to homeowners, developer and marketing team.
• Set and adhere to the highest standards of performance by personal follow-up to ensure that excellent service is being provided.
• Develop relationships with vendors and sponsors to facilitate activities and events.
• Balance the Lifestyle Budget and prepare expense spreadsheets.

Requirements

• College level courses in Business, Recreation, Hospitality or Education.
• Two (2) to three (3) years of industry experience preferred.
• Demonstrates working knowledge of Adobe and Office Suite Programs or comparable graphic programs.
• Experience with various social media platforms.
• Strong written and verbal communication skills.
• Customer service skills required.
• Experience with managing a budget.

Benefits

• Full comprehensive benefits including multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.
• Occasional travel may be required to attend training and other company functions.