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LIMS Analyst

$98,000 - $163,000/Yr

Guidehouse - Bothell, WA

posted about 1 month ago

Bothell, WA
Professional, Scientific, and Technical Services

About the position

Guidehouse Digital is looking for a go-to personality confident in laboratory IT support with a laboratory, health technology background, who will convey that confidence to scientific analysts. The role of the Laboratory Information Management (LIMS) Analyst (Instrumentation & Business Analyst) is to provide first-line IT support to analysts in the public health industry. This is an opportunity to make a meaningful contribution to the Food and Drug Administration's laboratories. The successful candidate will support a laboratory on-site to meet the general laboratory IT needs, supporting instrument implementation and operation & maintenance (O&M) in compliance with specified standards.

Responsibilities

  • Provides day to day support for instrument lab solutions integrated with the production network including anti-virus, patching, perform system updates/upgrades onto lab instruments and data backup solutions.
  • Coordinates with equipment manufacturers, IT technical teams and laboratory stakeholders to support installations, configuration, maintenance, and troubleshoot instruments.
  • Resolve integration and connectivity issues to ensure all instrument controllers on the network are configured per security standards.
  • Accurately records, updates and documents requests using the IT service desk system (i.e. Jira, ServiceNow).
  • Assists LIMS and instrument users by providing system training, troubleshooting and resolving urgent instrument and controller issues.
  • Maintains a comprehensive equipment inventory, points of contact, and status of all instrument labs.
  • Works with development team and business stakeholders to evaluate site LIMS needs versus existing laboratory and quality standards and capabilities.
  • Supports requests for IT Product Catalog (i.e. Software, Hardware, services) additions and modifications related to LIMS and lab instruments operations.
  • Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Demonstrated experience with eliciting/facilitating requirements, through requirements meetings, development of wireframes/story boards and user stories.
  • Performs analysis of industry standards, new innovations, technical data, and/or client laboratory and quality assurance procedures and legacy systems producing solutions and analysis documentation.
  • Undertakes other duties not specifically stated which are necessary from time to time.

Requirements

  • BA/BS (Computer Science, Information Technology/Systems) or combined 6 years' IT experience and education; laboratory science education or experience required.
  • Must have a minimum of 4 years of laboratory information management systems experience.
  • Minimum 4 years experience in a laboratory environment and laboratory instruments.
  • Minimum 4 years of IT support experience with direct user contact and demonstrated gold-standard customer service.
  • Passion for solving problems and helping people resolve issues.
  • Demonstrated exceptional oral and written communication skills with collaboration and working in teams.
  • Experience installing software and drivers; Windows and Linux operating systems and administration.
  • Agile development and O&M support experience; including generation and maintenance of User stories, troubleshooting documentation, and technical artifacts.
  • Customer service attitude: Patience, people skills, and a sense of humor.
  • Must be able to pass a background check and secure Public Trust clearance.

Nice-to-haves

  • BioMedical IT experience or equivalent.
  • Experience with StarLIMS, LabVantage, LabWare, or Agilent SLIMS is a plus.
  • Experience with ISO, Quality, and Analytical Testing processes.
  • Experience with lab instrument controllers and raw data management.
  • Knowledge of operating lab instrumentation for multiple vendors (i.e. Agilent, AbSciex, Waters).
  • Knowledge of lab system software used for analytical testing (e.g., ChemStation, Empower, NuGenesis).

Benefits

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Parental Leave
  • 401(k) Retirement Plan
  • Group Term Life and Travel Assistance
  • Voluntary Life and AD&D Insurance
  • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
  • Transit and Parking Commuter Benefits
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Care.com annual membership
  • Employee Assistance Program
  • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
  • Position may be eligible for a discretionary variable incentive bonus
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