LMS Support Specialist

About the position

The LMS Support Specialist at Calhoun Community College is a full-time technical support role focused on managing and troubleshooting the learning management system (LMS) and video management system used in distance learning. This position serves as the primary technical contact for students and faculty, providing help desk support and ensuring effective communication and documentation related to distance learning services.

Responsibilities

• Serve as the GUI administrator for the LMS, video management system and other distance learning software.
• Troubleshoot LMS and other distance learning software for students and faculty.
• Support Distance Learning technical help desk, primarily student support.
• Manage communications within the LMS and regarding distance learning services.
• Maintain technical documentation, including instructional videos.
• Manage various aspects of reporting related to the LMS and other distance learning software.
• Provide Technical Support for the Center for Teaching, Learning, and Design.
• Assist with student trainings and other student focused events.
• Promote positive and productive working relationships with service areas.
• Perform all duties with professionalism.
• Perform related work as assigned by the Director of Distance Learning.

Requirements

• A minimum of two (2) years of postsecondary education from an accredited institution and a minimum of one (1) year of work experience supporting software, OR a minimum of a high school diploma or equivalent and a minimum of three (3) years work experience in supporting educational software applications.

Nice-to-haves

• Experience in troubleshooting distance learning software issues.
• Experience in an educational environment supporting administrative software.
• Ability to follow technical instructions.
• Ability to research technical issues for resolutions and make decisions in accordance with institutional policy.
• Experience administering multiple enterprise wide systems.
• Experience in technical help desk services.
• Experience in LMS.
• Experience in database processing and reporting.
• Knowledge of common desktop applications.
• Ability to work independently and as an effective team member.
• Display strong oral and written communication skills.
• Ability to maintain confidentiality of institutional information.
• Ability to communicate and work effectively and pleasantly with a variety of individuals and groups, both internally and externally.
• Ability to work under tight deadlines and to handle multiple tasks and various situations in a calm and professional manner.
• Initiative - responding to downtime by taking responsibility to do other work; a focus on details.
• Customer Service Orientation - A focus on being friendly and patient in responding to customer needs.
• Willingness and desire to learn new things and apply that learning.
• Willingness to maintain flexibility in order to meet customer needs.
• A positive attitude regardless of circumstances at hand.

Benefits

• Salary range: $45,220 - $62,710
• Full-time position with set work hours from Monday to Friday.