Loan Processor - Texas

About the position

Better.com is looking for a Mortgage Loan Processor (internal title of Coordinator) to assist with processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo Loans. Coordinators are flawless organizers. They can anticipate when sub-processes related to Borrower or Property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support the Customer in providing a world class customer experience by supplying critical information at the right time.

Responsibilities

• Communicating directly with customers and various third parties to ensure an efficient and positive experience.
• Proactively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with stakeholders and borrowers.
• Guiding borrowers from the point of underwriting decision to funding.
• Understanding loan applications, Automated Underwriting Systems (DU/LPA), Credit, Income, and Asset documents.
• Navigating Suspense decisions and proposing resolutions to the customer.
• Adequately preparing loans for Final Underwriting Review.
• Escalating internal & third-party delays.
• Communicating with customers regarding required documentation, Loan Estimates, Changes of Circumstance, and Closing Disclosures in compliance with mortgage guidelines.
• Identifying ways in which we can improve borrower experience.

Requirements

• Located in Irving, Texas area
• 3+ years of mortgage processing experience
• Experience processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo mortgages
• Knowledge of agency conventional underwriting product guidelines
• Proven ability to effectively manage a high-volume pipeline of files and customers
• Ability to troubleshoot and solve problems independently.
• Organized and capable of multitasking
• Detail oriented and technically savvy
• Capable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualifications
• Approaches challenges with a relentless mindset- no one here gives up. We try, we fail, we try again.
• Ability to maintain composure in a fast-paced environment
• Strong communication, organization, and time management skills
• Approaches work with empathy, humility and accountability

Benefits

• Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.
• Personalized care and tools for realizing your mental health and wellness goals.
• Additional benefit perks & discounts.