Logistic Operation Staff -Bilingual (English / Korean)

About the position

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. The position requires strong customer orientation and strong negotiating skills, with a background in import logistics, global import operations, and Customs Compliance. The role involves developing and maintaining operational plans to include all business requirements of customers, providing pricing for ocean/air/trucking freight with carriers and 3rd party logistics providers, and maintaining SOP/Work Instructions to ensure operational best practices in line with customer requirements. Additionally, the role includes building relationships with carriers, vendors, and internal team members, reviewing KPIs for customer satisfaction, and performing ad-hoc reporting as required.

Responsibilities

• Develops and maintains operational plans to include all business requirements of customers
• Provides pricing for ocean/air/trucking freight with carriers and 3rd party logistics providers
• Maintains SOP/Work Instructions and ensures operational best practice in line with customer requirements
• Develops and enforces standard operating procedures to comply with all local, state, and federal regulations related to shipments and transportation
• Builds relationships with carriers, vendors, and internal team members, and helps resolve any freight problems that may arise
• Reviews KPIs for each business and performance regularly for customer satisfaction
• Learns and follows company work hours, policies, procedures, and rules governing professional staff behavior
• Performs ad-hoc reporting, as required
• Performs other job-related duties as required

Requirements

• Preferred 2+ years of work experience in freight forwarding or logistics industry (Ocean/Air Carrier) but not required
• Warehouse (WMS) experience preferred
• Strong Excel spreadsheet and PowerPoint preparation skills
• Highly organized with the ability to manage multiple projects while paying close attention to detail
• Bilingual in English and Korean preferred
• Excellent analytical and problem-solving skills
• Great interpersonal skills, with the ability to communicate openly and effectively
• Works well under pressure and has a sense of urgency
• Strong work ethic
• Proficient in Outlook, Microsoft Office applications such as Excel, PowerPoint, and Word
• Bachelor’s Degree preferred

Benefits

• Salary: $26 - $28 /hr